FAQs

We work hard to get orders on their way quickly, so once an order has been placed, we can't guarantee that we'll be able to cancel or make changes before it ships.

If you notice an issue with your order, contact us as soon as possible and we'll do our best to help.

We're happy to help! Use the contact form below and include your order number, if you have one, along with any details that will help us understand what you need.

Our team will get back to you as soon as possible.

We currently ship to:

Australia, Austria, Belgium, Brazil, Canada, Czech Republic, Denmark, Finland, France, Germany, Greece, Iceland, India, Ireland, Israel, Italy, Jamaica, Kuwait, Mexico, Netherlands, New Zealand, Norway, Pakistan, Peru, Philippines, Poland, Portugal, Qatar, Saudi Arabia, Singapore, Slovakia, South Africa, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States and Uruguay.

Available shipping options and rates are calculated at checkout based on your location.

Please note that some MoonstoneSeven products are only available for purchase within the United States.

Our standard processing time is 3–5 business days, but we always do our best to get your order on its way as quickly as possible.

Once your order has been processed, delivery time will depend on the shipping method selected at checkout. You'll receive tracking information as soon as your order ships.

Need it out faster? Select Skip the Line at checkout to move your order to the front of our processing queue.

Please note: Skip the Line speeds up processing time, not the shipping carrier's transit time.

All MoonstoneSeven sales are final.

If your order arrives damaged, defective, or you receive an incorrect item, please contact us right away so we can make it right. Requests for damaged replacements must be made within 7 business days of delivery.

VIEW OUR FULL RETURN POLICY

We are unable to accommodate exchanges for incorrect color selections, so please double-check your color before placing your order.

Once your order has been processed and a tracking number has been assigned, the order is considered final and changes cannot be made.

Hair plopping is a heat-free drying technique for wavy and curly hair. Instead of letting wet hair hang while it dries, plopping gently stacks your waves or curls on top of your head, helping preserve their natural shape while absorbing excess water and reducing frizz.

Want to learn exactly how to do it? Check out our complete Hair Plopping Guide.

Plopping helps remove excess water without roughing up your hair like traditional towel drying can. It can help reduce frizz, encourage definition, provide lift at the roots and jump-start your drying process.

The Hair Plop® isn't meant to completely dry your hair — it's designed to help set your texture before you finish air-drying or diffusing.

There isn't one perfect amount of time. Some people plop for 5–10 minutes to remove excess water, while others leave their hair wrapped longer. Experiment with the timing and pay attention to how your hair responds.

The goal of plopping is not to dry your hair 100%. Plopping is meant to remove excess water while helping protect your natural pattern before you finish drying.

The Hair Plop® is made from highly stretchable fabric and designed to fit most head sizes. Adjustable snaps help customize the fit, and if the snaps feel too far apart for a smaller head, The Hair Plop® can also be used without them.

You can plop wet hair overnight, but if you choose to do so, scalp care becomes especially important. Keeping your scalp damp and covered for extended periods means you'll want to be intentional about keeping your scalp clean and properly cared for.

For most people, we recommend using The Hair Plop® as part of the wash-day drying process rather than relying on it to dry your hair overnight. For protecting already-dry waves and curls while you sleep, use the Satin Sleeper instead.

If your hair is shorter than shoulder length, plopping generally isn't the ideal drying method. There may simply not be enough length for the hair to properly stack on top of itself inside The Hair Plop®, and wrapping shorter hair can end up compressing your pattern instead.

For shorter waves and curls, air drying or diffusing will often give you better results.

Yes, but plopping will not create a natural wave or curl pattern in straight hair. Someone with straight hair may still enjoy the gentler drying process and reduced friction compared with traditional towel drying, but the defining benefits are intended for naturally wavy and curly textures.

We recommend washing your Hair Plop® after every use. Machine wash it with your regular laundry using standard detergent, then tumble dry on low or lay flat to dry.

Make sure The Hair Plop® is completely dry before storing it, especially if it will be folded or placed in an enclosed space. Avoid fabric softener, as it can coat the fabric and reduce its ability to absorb moisture.

The Hair Plop® is designed to comfortably fit most head sizes with its stretchy fabric and adjustable design.

If you find that your Hair Plop® feels too small, we also offer a Hair Plop Extender that adds extra room for a more comfortable fit. Just reach out to us and we'll be happy to help!

OEKO-TEX® STANDARD 100 certification means the textile has been tested for harmful substances to help ensure textile safety.

Read our Complete Guide to Hair Plopping →

Absolutely! The Satin Sleeper® isn't just for waves and curls. It can be used on any hair texture to help protect your hair while you sleep.

The satin interior helps reduce friction against your hair while keeping it comfortably contained overnight.

They serve two completely different purposes.

The Hair Plop® is designed for wet hair as part of your wash-day routine. It helps remove excess water while keeping your waves or curls stacked as they begin to dry.

The Satin Sleeper® is designed for dry hair and overnight protection. It keeps your hair contained while helping reduce friction as you sleep.

Think: Plop to dry. Satin to sleep.

We recommend hand washing your Satin Sleeper® to help protect the delicate satin and extend its life.

Gently hand wash and lay flat to dry.

We recommend hand washing your Satin Scrunchie to help preserve the delicate satin.

Gently hand wash and lay flat to dry.

Miracle Moisture is a lightweight, multi-use oil designed to nourish both your scalp and hair. It can be used to add moisture and shine, smooth frizz, seal dry ends and support your scalp-care routine.

Use it where your hair needs it — from scalp to ends.

There are several ways to work Miracle Moisture into your routine.

Use it on your scalp, smooth it through your lengths and ends, use a small amount to tame frizz and flyaways, or use it to break your gel cast once your hair is completely dry.

You can also use it as the “O” in the LOG Method — layering Leave-In, Oil and Gel for hair that needs extra moisture.

A gel cast is the temporary crunchy shell that forms around your waves or curls as your gel dries — and the crunch is a good thing!

The cast helps hold your curl pattern in place and protect your definition while your hair dries. Once your hair is completely dry, you can gently break the cast to reveal softer, defined waves or curls underneath.

Absolutely! Hydra Hold and Miracle Moisture can easily be used together in the same routine.

You can layer Miracle Moisture before Hydra Hold when your hair needs additional moisture, or use a small amount of oil after your hair is completely dry to help break your gel cast, smooth frizz and add shine.

How and when you use them depends on what your hair needs.

At this time, Hydra Hold Curl Defining Styling Gel and Miracle Moisture Nourishing Scalp & Hair Oil are only available for purchase within the United States and Canada.

These products are not currently registered for further international sale, but we're continually exploring opportunities to expand their availability.