Order Processing Takes 3-5 Business Days - This Does Not Include Shipping Transit Time

Shipping

We currently ship to the following countries: United States, Canada, Australia, Germany, and the United Kingdom.

Domestic Shipping (United States):

  • Shipping Carriers: Either USPS (United States Postal Service) or UPS.
  • Delivery Estimates: 5-10 business days within the United States (excluding holidays), with potential delays during peak times.
  • Tracking Your Package: Track your package via USPS.com using your tracking number.
  • Order Processing Time: It takes 3-5 business days to pack out your item(s) before shipment.
  • Damaged Items: If your item is damaged during shipping, we'll send a replacement at no additional cost upon proof of damage (please provide pictures).
  • Incorrect Address: If the provided address is incorrect, and items are returned to MoonstoneSeven, you'll be charged for the cost of shipping to resend the package.

Order Concerns:

  • Contact Us: For any questions or concerns regarding your order, please contact us at Support@MoonstoneSeven.Com.
  • Undelivered Packages: If your package tracking indicates delivery but you haven't received it, reach out to your local post office before contacting support.

Preorders:

  • Payment: Payments for PREORDER items are charged immediately at checkout, not at fulfillment.
  • Cancellation: Cancel your preorder before the estimated shipment date for a full refund to your original payment method. Contact us at support@MoonstoneSeven.com to cancel.
  • Shipping With In-Stock Items: In the USA, In Stock items ship separately from Preorder items. Internationally, they ship together unless specified otherwise. If you prefer separate shipments, place two orders.
  • Communication: We strive to communicate all details about Preorder Items in the item description. For further questions, contact us at support@MoonstoneSeven.com.
  • Estimated Starting Ship Date: Provided by our vendors, it's an estimate that we update only when more information is provided.

Shipping Terms:

  • Responsibility: MoonstoneSeven is not responsible for lost, misplaced, or delayed shipments once dispatched.
  • Claims: Customers are responsible for filing claims with the carrier for damaged and/or lost shipments.
  • Mis-Delivery: MoonstoneSeven is not responsible for mis-delivery errors by the carrier or incorrect shipping information.

Delivery Timing:

  • International Shipping: USPS (United Postal Service) handles international shipments. We don't guarantee specific delivery dates outside the USA, and any listed time for a shipping method is an estimate.

International Duties and Taxes:

  • Buyer Responsibility: Buyers are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc., required by their country for importing goods. Charges vary globally, and we do not collect these fees in advance.